Frequently Asked Questions

These are some tips we think might help you out.
Of course, if you think you’re out of your depth, it’s best to just call us, and let a professional do the job.

How do I properly dust natural stone?

Regularly dust the surface with a dry mop or cloth, or a Swiffer. If you’re using a cotton mop, make sure you clean, rinse and keep all the dirt out of it.

How often should I mop?

Wet mop your floor bi-weekly, but not more than once per week. If you mop more often than once a week, you’ll build up a residue of cleaning products, and more dirt will stick to your floors. More frequent wet mopping can cause a build-up of products on the surface causing more dirt/debris to stick to this build-up.

How do I clean and maintain marble & granite floors?

Use a clean mop, that has been machine washed, and machine dried. It helps to use a two-bucket method, if you can, with a grit filter. That way you’re not washing your clean floor with dirty water.

Can I remove etching when it occurs?

If etching occurs, it can only be removed by refinishing the area. When you refinish the floor, you’re actually taking a super-thin layer off the top of the surface, which reveals a fresh area.

How do I prevent etching?

Clean spills quickly, and don’t use acidic products.

What does etching look like?

When stone is etched it has a low-sheen or dull appearance.

How do I clean and maintain marble and granite counter tops?

Use a wash soft sponge with mild dish soap, and wipe counter top dry with clean rag. If you want a professional product, GT-1 Natural Stone & All Surface Daily Cleaner.

How do I clean and maintain marble & granite shower walls & floors?

If you live in a humid area, mildew and mold is almost impossible to control, so don’t feel like you’re doing something wrong if you see a few spots. To reduce mildew, water spots, and etching after showering wipe down walls with towel or squeegee. A professional products we recommend: MB-3 Soap Film Remover (MB03) for shower walls and shower floors, MB-9 Mildew Stain Remover (MB09) for shower walls and shower floors. These products should never be used together. Pick one or the other,
but not both.

How do I clean & maintain tile walls & floors?

Normal, store-bought Tilex stain remover. Don’t use it on marble or granite.

How often does marble & granite need to be resurfaced?

Every 3-5 years due to it being such a high maintenance material, but if it’s a high-traffic area, you might want to do it more often.

Can I seal my marble & granite myself?

Yes, there are sealants you can purchase to protect your stone, but if done incorrectly, they cause stone to look hazy, or milky.

What products should I avoid using for my natural stone, marble, and granite?

Products to avoid are all acidic based chemicals/liquids. Do not use vinegar, Tilex or similar mildew removal products, citrus based products/soaps, toilet bowl cleaners, or anything not specifically safe for natural marble and stone. Even some Windex products contain vinegar or an acidic based chemical. ALWAYS READ THE LABEL.

Is grinding harmful to my natural stone, granite, or marble?

Grinding creates a new surface to the stone and removes all scratches, etching, & blemishes caused from foot traffic. Grinding, or resurfacing, does not harm the surface or remove any significant amount of material.